Question 1

I didn't receive an order confirmation. Why not?

Accepted Answer

It can take up to 2 hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.

If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via email.

Question 2

I made a mistake with my shipping address. What can I do?

Accepted Answer

If you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.

Question 3

I've just placed an order, is it still possible to modify or cancel my order?"

Accepted Answer

In order to process all orders quickly, we immediately prepare all products to be packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.

Question 4

Do I have to pay customs or import duties?

Accepted Answer

If you place an order outside the UK such as in the EU or the United States, customs charges may apply. For orders placed in countries inside the UK, there are no customs charges.

Question 5

What are the shipping costs?

Accepted Answer

At Amarachiamans we offer the following shipping costs:
UK - £5 | Europe - £15   |    USA - £25  |     Rest of the World - £25
 
For more details head over to our shipping information.

Question 6

What payments methods do you accept?

Accepted Answer

At the moment we offer the following different payment options:
 
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Additional cost: Orders within the UK will not be subjected to any additional charges. For countries outside of the UK; there may be additional charges added by your local customs. These fees are paid to the local carrier within your country and customs and are not collected by Amarachiamans.

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